Contact & Support
Find the right contact for an AdepaPay store, order or platform support request.
Questions about a store or order
Use the selling store’s published contact details. Keep your application reference and payment receipt available. Do not share passwords, payment PINs or identity documents in general chat.
Platform support
Sign in and use Help & Support to send a private request. Customers, store managers and field agents can read staff replies in their accounts. No 24/7 human response time is promised.